Orders

CANADA POST STRIKE NOTICE
Shop with confidence. We are shipping with other carriers during the Canada Post strike. Please note that we are unable to ship to PO Boxes and some remote or rural areas. For orders already placed with Canada Post, please expect delays. We appreciate your understanding and patience.

Please note holiday hours may vary.

  • Call Us

    Mon.–Fri., 8am–10pm ET
    Sat. & Sun., 10am–8pm ET
    1.877.311.3883

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    FOR BEAUTY ADVICE & RECOMMENDATIONS:
    Mon.–Fri., 10am–10pm ET
    Sat. & Sun., 12 pm–8pm ET


    FOR ORDER SUPPORT:
    Mon.–Fri., 8am–Midnight ET
    Sat. & Sun., 10am–10pm ET

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Processing

Most orders are processed within 1-2 days of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders with Priority Shipping will be processed the same day if received by 2:00 PM EST (except major holidays). Please allow 7-10 business days for delivery of your order.

Estée Lauder Online Canada accepts orders being shipped to Canada destinations only. We're sorry, at this time we are unable to accept orders being shipped to international destinations.

Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Payment Authorization Holds

When placing an order using a credit card or debit card, two transactions will be posted to your account.

    1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge
    2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment

If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.

Maximum Purchase Policy

We must limit orders to eight of any single item. In addition, we must also limit orders to no more than three (3) orders per customer per day. Orders exceeding these limits are subject to cancellation. If you have any questions, please Message Us or call us at 1.877.311.3883 and we will be happy to assist.

Order Status

You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates at toll-free 1.877.311.3883 or email us.

Order Inquiries

Check the status of your most recent orders by visiting our page. This is the easiest and fastest way to get the most current information regarding your Estée Lauder Online Canada orders.

When you click on you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Order Cancellations

NEED TO CANCEL YOUR ORDER?
If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.

If you would like to change any part of your order, the most efficient way to resolve this would be to cancel your order and then place a new order with your preferred payment method/products/shipping address.

WHY DID MY ORDER CANCEL?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

    • Item(s) no longer available.
    • Difficulty in processing payment information.
    • Cannot ship to address provided.
    • A duplicate order was placed.
    • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Estee Lauder Online Customer Service at 1.877.311.3883 or via email.

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